Objective: Airline Management

Qualifications

• Excellent Management and Supervisory capabilities.
  
• Highly respected by subordinates and able to maintain high performance levels from employees.
  
• Created a top rated performance record in airline service.
  
• Exceptional communication skills.
  

Employment

Customer Service Supervisor
Japan Airline System 8/03 to Present
Supervised and trained thirty Customer Service Agents. Responsible for all day-to-day operations decisions and handled all crises related to crashes, passenger deaths and illnesses, bomb threats, hijackings, and weather delays.
Established a top-level industry record by successfully loading planes and preparing them for departure in thirty minutes or less, 92% of the time.

Customer Service Supervisor

All Nippon Airways 4/00 to 7/03
Functioned as Ticket Sales Agent, Boarding Agent, and Customer Service Representative. Became adept at solving problems and satisfying customer’s complaints. Consistently maintained monthly sales in the top 10%.

Education
B.S. History, Osaka University (1998)
English Proficiency exam Step 1 (2000)
TOEIC score 850

References available upon request.